The TLA is committed to providing an inclusive and accessible experience for all fans. Below is information about available accessibility services and how to request accommodations.
For additional information about other available services for fans with disabilities, please contact us at 215.922.1011 or TLABoxOffice@LiveNation.com. We look forward to seeing you at the show!
Accessible tickets can only be purchased online at livenation.com. Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets. Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.
You can buy tickets in person at the box office located at the front entrance of the venue at 334 South St.
To find tickets in the Accessible Seating Area of the TLA, select the Filters icon on the upper right of the page where you see available tickets. For a reserved seated show, you will be shown your seat location once the ticket is selected. More information regarding the purchase of accessible seating on Ticketmaster can be found here.
In a general admission event, the accessible seating area can reach capacity early and is first-come, first-served. Our Accessible section on the floor is located in the bar area on the first floor.
Based on how the venue operates:
Please purchase standard admission tickets, then contact the venue to confirm accommodations in advance.
Telephone Number: 215.922.1011
Service Hours: 2 hours prior to doors on show nights only
We welcome you to wear a face mask during your visit to the TLA.
Face masks are available for free, while supplies last. Please ask any staff member for one upon entry. Frequent handwashing is encouraged to help prevent the spread of illnesses that are transmitted by contact. Wash your hands with soap and water for a full 20 seconds, especially before eating/handling food and after using the restroom.
If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request at TLABoxOffice@LiveNation.com at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.
On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.
In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas.
For real-time updates during your visit, please check our social channels: Instagram, Facebook, X
Our dedicated accessible entrance is located at 334 South Street. The main entrance of the Theatre of Living Arts is accessible.
Theatre of Living Arts takes pride in offering a variety of options for guests with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.
Additionally, the TLA cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting.
If medical assistance is needed, please contact a crew member.
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information
Drop-off in front of our building is allowed and encouraged for all guests. There is accessible street parking near the building, but it is public parking / first come first serve and we are unable to reserve it ahead of time. To learn more about accessible parking, please reach out to our partnered garage at 215 Lombard Street, info@targetparkusa.com.
Public transportation is available via SEPTA.
Our accessible bathroom is on our first floor in our lobby next to our men's restroom. Please let any staff member know if you need assistance accessing the bathroom.
At the TLA, we have specific guidelines to ensure all fans, and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service Animals must be housebroken. Service Animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs, bars, or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.
Complimentary wheelchair escorts are available at any entry point. Reservations are not necessary as this service is based on a first come first serve basis. Upon arrival, guests may request an escort through any TLA staff member. This service is available to and from the front doors and seating on the first floor. Please be aware that our crew and wheelchair will not remain with you during the event. Personal wheelchairs are permitted and will be subject to search upon entry.